Refunds & Cancellations Policy

1. General Ticket Cancellation Policy

Because myfanshowticket facilitates exclusive, highly limited-capacity fan shows and movie premieres at partner single-screen theaters, confirmed tickets are non-cancellable and non-transferable by the user once booking confirmation has been issued.

When a booking is confirmed, those specific theater seats are permanently locked in our system and excluded from the public inventory. As such, voluntary cancellations, no-shows, or accidental bookings cannot be refunded.

2. Event Cancellation or Postponement by Organizers / Cinema

In the unforeseen event that a movie screening is cancelled, called off, or postponed indefinitely by the cinema hall (e.g. technical issues with projector/sound, regulatory restrictions, or theater directives), customers will receive a 100% full refund of their ticket value in INR.

Affected customers will be alerted immediately via email and SMS notification, and the refund will be initiated automatically without needing manual intervention from the customer.

3. Failed & Incomplete Transactions (Money Debited but No Ticket)

If an amount has been debited from your bank account or UPI handle, but the booking fails to confirm due to network dropouts, payment gateway latency, or expired seat hold timers:

• The transaction is marked as failed by our system.
• The withheld amount is automatically routed for refund through our payment partner, Cashfree Payments.
• The full debited amount will be returned to your original payment source within 5 to 7 business days.

If your seats were not allocated, rest assured that your funds are completely safe and will be automatically restored by your issuing bank.

4. Duplicate Charges

In cases where a customer is charged twice for the same booking due to multiple click attempts or payment app lag, the excess duplicate amount will be verified and refunded in full within 5 to 7 business days.

5. Refund Processing Timeline & Mode of Payout

All approved refunds are initiated through our payment gateway (Cashfree) and credited directly to the customer’s original mode of payment:

• UPI Transactions: Refunded to the linked VPA/Bank Account within 2 to 4 business days.
• Credit / Debit Cards: Reflected on your bank card statement within 5 to 7 business days, depending on your card issuer bank.
• Net Banking & Wallets: Credited to the respective bank account or wallet within 3 to 5 business days.

All refunds are computed and remitted in Indian National Rupees (INR / ₹).

6. How to Raise a Refund Query

If your refund has not reflected within 7 business days, or if you require manual assistance regarding a transaction, please reach out to our dedicated support team with your transaction details: